Terms of Service

Effective Date: March 28, 2026 | Last Updated: March 28, 2026

1. Acceptance of Terms

By visiting, browsing, or otherwise using the Website at cafes-rios.top, placing an order, registering an account, or engaging with any of our services, you confirm that you:

• Are at least eighteen (18) years of age, or the age of majority in your state of residence;
• Have read, understood, and agree to be bound by these Terms of Service;
• Have the legal authority and capacity to enter into a binding agreement;
• Agree to comply with all applicable local, state, and federal laws and regulations of the United States.

If you are using the Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and the term "you" shall refer to both you individually and the entity you represent.

These Terms constitute a legally binding agreement between you and Cafe Rio. Your continued use of the Website following any amendments to these Terms shall constitute your acceptance of such amendments. We reserve the right to update, modify, or revise these Terms at any time without prior notice, except as required by applicable law.

2. Company Information

The Website and services described herein are owned and operated by Cafe Rio. You may contact us using the following information:

3. Description of Services

Cafe Rio is a food service business operating within the United States. Through our Website at cafes-rios.top, we offer the following services and features:

3.1 Food and Beverage Offerings

We provide fresh, prepared food and beverage items including but not limited to café-style meals, beverages, snacks, and specialty food items. Our menu may change seasonally or based on ingredient availability without prior notice.

3.2 Online Ordering

Users may browse our menu, customize food and drink selections, and place orders through the Website for pickup or delivery, where such services are available. Online ordering is subject to availability, operating hours, and applicable delivery zones.

3.3 Account Registration

Users may create a personal account to facilitate faster ordering, track order history, manage preferences, and access loyalty rewards or promotional offers. Registration is optional but may be required to access certain features.

3.4 Promotions and Loyalty Programs

From time to time, Cafe Rio may offer promotional discounts, loyalty reward programs, or special deals. These offers are subject to their own specific terms and conditions, which will be made available at the time of the promotion.

3.5 Informational Content

The Website provides general information about our food offerings, nutritional content, allergen disclosures, business hours, and locations. While we make every effort to keep this information accurate and up to date, we do not guarantee the completeness or accuracy of such information at all times.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. Cafe Rio shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

4. User Obligations and Prohibited Activities

4.1 General Obligations

By using the Website and services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order;
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized access;
• Use the Website solely for lawful purposes and in accordance with these Terms;
• Comply with all applicable federal, state, and local laws and regulations of the United States;
• Respect the intellectual property rights of Cafe Rio and third parties;
• Not engage in any conduct that could damage, disable, or impair the Website or interfere with other users' access to the Website.

4.2 Prohibited Activities

You are strictly prohibited from engaging in any of the following activities in connection with the Website or services:

• Fraudulent Activity: Using false identities, stolen credit card information, or other deceptive means to obtain food, services, or financial advantages;
• Unauthorized Access: Attempting to access, hack, or interfere with the Website's servers, databases, or security systems;
• Data Scraping: Using automated bots, crawlers, scrapers, or similar tools to extract data from the Website without our written consent;
• Harassment: Harassing, threatening, abusing, or intimidating our staff, other users, or any third parties;
• Spam and Unsolicited Communications: Sending unsolicited advertisements, promotional materials, or other forms of spam through our Website or communication channels;
• Malware Distribution: Uploading, transmitting, or distributing viruses, malware, ransomware, or any other harmful code that could damage or interfere with our systems;
• Intellectual Property Infringement: Reproducing, copying, distributing, or commercially exploiting any content from the Website without express written permission;
• Circumventing Security Measures: Bypassing or attempting to bypass any authentication or security measures on the Website;
• Illegal Conduct: Using the Website or services in furtherance of any illegal activity prohibited by federal, state, or local law;
• Reselling Services: Reselling, sublicensing, or otherwise commercially exploiting the services provided by Cafe Rio without prior written authorization.

Violation of any of the above prohibitions may result in immediate termination of your account and access to our services, and may expose you to civil and/or criminal liability under applicable United States law.

5. Intellectual Property Rights

5.1 Ownership

All content available on the Website, including but not limited to text, graphics, logos, images, photographs, video content, audio clips, menu designs, icons, software, and the overall look and feel of the Website, is the exclusive property of Cafe Rio or its licensors and is protected by United States copyright law, trademark law, trade dress law, and other applicable intellectual property laws.

5.2 Limited License

Subject to your compliance with these Terms, Cafe Rio grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial purposes — specifically, to browse our menu, place orders, and use our services as intended. This license does not include the right to:

• Copy, reproduce, or duplicate any content from the Website;
• Sell, resell, or commercially exploit any portion of the Website or its content;
• Modify, adapt, translate, or create derivative works based on Website content;
• Remove or alter any copyright, trademark, or other proprietary notices;
• Frame or mirror any part of the Website without express written consent.

5.3 Trademarks

The name "Cafe Rio," associated logos, brand marks, and service marks displayed on the Website are trademarks or registered trademarks of Cafe Rio in the United States. Any use of these marks without prior written permission is strictly prohibited and may constitute trademark infringement under 15 U.S.C. § 1114 and related provisions of the Lanham Act.

5.4 User-Submitted Content

If you submit reviews, comments, feedback, photographs, or other content through the Website (collectively, "User Content"), you grant Cafe Rio a royalty-free, perpetual, irrevocable, worldwide, non-exclusive license to use, reproduce, display, distribute, and create derivative works from such User Content for any business purpose, including marketing. You represent that you own or have the right to submit such content and that it does not infringe any third-party rights.

6. Payment Terms

6.1 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are subject to change at any time without prior notice. Applicable sales taxes, service fees, and delivery charges will be calculated and displayed at the time of checkout before you complete your purchase.

6.2 Payment Methods

Cafe Rio accepts payment through major credit cards, debit cards, and other payment methods as indicated at the point of purchase. By submitting payment information, you represent and warrant that you are authorized to use the designated payment method.

6.3 Order Confirmation

An order is not confirmed until you receive an order confirmation from Cafe Rio. We reserve the right to cancel or refuse any order for any reason, including but not limited to unavailability of items, errors in pricing, or suspected fraudulent activity.

6.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order is confirmed and preparation has begun. Refund requests may be considered in cases of incorrect orders, food quality concerns, or other circumstances at the sole discretion of Cafe Rio. If you believe you are entitled to a refund, please contact us at [email protected] within twenty-four (24) hours of receiving your order.

6.5 Promotional Codes and Discounts

Promotional codes and discount offers are subject to specific terms and cannot be combined with other offers unless expressly stated. Cafe Rio reserves the right to invalidate any promotional code that is used fraudulently or in violation of these Terms.

7. Disclaimers and "As-Is" Basis

7.1 No Warranties

THE WEBSITE AND ALL SERVICES, CONTENT, PRODUCTS, AND INFORMATION PROVIDED BY CAFE RIO ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, CAFE RIO EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Warranties regarding the accuracy, reliability, completeness, or timeliness of any content on the Website;
• Warranties that the Website will be uninterrupted, error-free, or free from viruses or harmful components;
• Warranties regarding the quality or suitability of any food products ordered through the Website.

7.2 Allergen and Nutritional Information

While Cafe Rio endeavors to provide accurate allergen and nutritional information, our food products are prepared in a shared kitchen environment where cross-contamination may occur. We cannot guarantee that any item is free from allergens. Customers with food allergies or dietary restrictions are solely responsible for assessing the suitability of any food product and should contact us directly before placing an order.

7.3 Third-Party Services

The Website may contain links to or integrations with third-party websites, payment processors, or delivery platforms. Cafe Rio does not endorse or assume responsibility for any third-party services, content, or privacy practices. Your use of any third-party service is governed by that party's own terms and conditions.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN THE UNITED STATES, INCLUDING BUT NOT LIMITED TO THE FEDERAL TRADE COMMISSION ACT (FTC ACT) AND OTHER APPLICABLE CONSUMER PROTECTION STATUTES, IN NO EVENT SHALL CAFE RIO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY:

• Indirect, incidental, special, consequential, or punitive damages;
• Loss of profits, revenue, data, goodwill, or business opportunities;
• Damages arising from your reliance on information obtained through the Website;
• Damages resulting from unauthorized access to your account or personal data;
• Damages arising from the interruption or cessation of any services;
• Damages related to food quality, preparation, or delivery services provided by third-party carriers.

IN JURISDICTIONS WHERE LIMITATIONS ON LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES ARE NOT PERMITTED, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT ALLOWED BY LAW. IN ALL OTHER CASES, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE WEBSITE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CAFE RIO IN THE THIRTY (30) DAYS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some states do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you in their entirety. In such cases, Cafe Rio's liability shall be limited to the fullest extent permitted by the applicable state law.

9. Indemnification

You agree to defend, indemnify, and hold harmless Cafe Rio, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, contractors, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, and attorneys' fees arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of the Website or services;
• Any User Content you submit, post, or transmit through the Website;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or consumer protection rights;
• Any fraudulent activity or misrepresentation on your part in connection with the use of our services.

Cafe Rio reserves the right to assume exclusive control of the defense of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defense of such claim.

10. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Cafe Rio is registered and primarily operates, without regard to its conflict of law provisions.

Any legal action or proceeding arising out of or relating to these Terms or your use of the Website and services that is not subject to arbitration (as provided in Section 11 below) shall be brought exclusively in the state or federal courts of competent jurisdiction within the United States, and you hereby irrevocably submit to the personal jurisdiction and venue of such courts.

These Terms are further subject to applicable federal consumer protection laws of the United States, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and any other federal statutes that may apply to food service businesses operating in the United States.

If you are a California resident, you may also have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), which are addressed in our separate Privacy Policy available on our Website.

11. Dispute Resolution

11.1 Informal Resolution

Before initiating any formal dispute resolution procedure, you agree to first contact Cafe Rio at [email protected] and provide a written description of your dispute, the specific relief sought, and your contact information. Cafe Rio will attempt to resolve your dispute informally within thirty (30) calendar days of receiving your notice. If we are unable to resolve the dispute informally within that period, either party may proceed to arbitration as described below.

11.2 Binding Arbitration

Except for disputes that qualify for small claims court proceedings and disputes involving intellectual property rights, you and Cafe Rio agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or the services provided shall be resolved exclusively through final and binding arbitration, rather than in court.

Arbitration shall be conducted in accordance with the rules of the American Arbitration Association (AAA) or another mutually agreed-upon arbitration body, and shall take place in the United States. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

11.3 Class Action Waiver

YOU AND CAFE RIO AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR COLLECTIVE ACTION. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

11.4 Jury Trial Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND CAFE RIO EACH WAIVE THE RIGHT TO A JURY TRIAL IN ANY DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR THE USE OF THE WEBSITE AND SERVICES.

11.5 Exceptions

Notwithstanding the above, either party may seek emergency injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm pending the conclusion of arbitration. Claims involving intellectual property infringement may also be brought in court without first proceeding through arbitration.

12. Term and Termination

12.1 Duration

These Terms of Service shall remain in full force and effect for as long as you access or use the Website or services provided by Cafe Rio. Certain provisions of these Terms, by their nature, shall survive termination, including but not limited to Sections 5 (Intellectual Property Rights), 7 (Disclaimers), 8 (Limitation of Liability), 9 (Indemnification), 10 (Governing Law), and 11 (Dispute Resolution).

12.2 Termination by You

You may discontinue your use of the Website and services at any time. If you have a registered account, you may request deletion of your account by contacting us at [email protected]. Account deletion does not relieve you of any obligations incurred prior to termination.

12.3 Termination by Cafe Rio

Cafe Rio reserves the right, in its sole discretion, to suspend or terminate your access to the Website and services at any time, with or without notice, and for any reason, including but not limited to:

• Your violation of any provision of these Terms;
• Suspected fraudulent, abusive, or illegal activity;
• Failure to pay for goods or services ordered;
• Conduct that is harmful to other users, employees, or the reputation of Cafe Rio;
• Requests by law enforcement or other government authorities.

Upon termination, your right to use the Website and services will immediately cease. Cafe Rio shall not be liable to you or any third party for any termination of access to the Website or services.

13. Changes to Terms

Cafe Rio reserves the right to revise, amend, or replace these Terms of Service at any time at its sole discretion. When we make changes to these Terms, we will:

• Update the "Last Updated" date at the top of this page;
• Post the revised Terms on the Website at cafes-rios.top;
• Provide notice through the Website or via email where required by applicable law.

Your continued use of the Website or services after the posting of revised Terms constitutes your acknowledgment and acceptance of such changes. If you do not agree to the revised Terms, you must immediately discontinue your use of the Website and services. We encourage you to review these Terms periodically to stay informed of any updates.

Notwithstanding the foregoing, Cafe Rio will provide at least thirty (30) days' advance notice for any material changes to these Terms that adversely affect your rights, where required by applicable United States law.

14. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, unenforceable, or contrary to applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or, if modification is not possible, shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected by any such invalidity or unenforceability.

The failure of Cafe Rio to enforce any right or provision of these Terms shall not be construed as a waiver of that right or provision. A waiver of any right or provision shall only be effective if made in writing and signed by an authorized representative of Cafe Rio.

15. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by Cafe Rio on the Website, constitute the entire agreement between you and Cafe Rio with respect to your use of the Website and services. These Terms supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, between you and Cafe Rio regarding the subject matter hereof.

No modification, amendment, or waiver of any provision of these Terms shall be effective unless made in writing and signed by an authorized representative of Cafe Rio, except for changes to these Terms made by Cafe Rio in accordance with Section 13.

16. Force Majeure

Cafe Rio shall not be liable for any failure or delay in performance of its obligations under these Terms where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, labor strikes, supply chain disruptions, telecommunications failures, or any other event of force majeure. In such circumstances, our obligations shall be suspended for the duration of the force majeure event, and we shall use commercially reasonable efforts to resume performance as soon as practicable.

17. Children's Use of the Website

The Website is not directed to individuals under the age of thirteen (13) years. Cafe Rio does not knowingly collect personal information from children under the age of thirteen (13). If you are a parent or guardian and believe that your child has provided personal information through the Website, please contact us immediately at [email protected] so that we may take appropriate action in compliance with the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq.

Individuals between the ages of thirteen (13) and seventeen (17) may use the Website only under the supervision and with the consent of a parent or legal guardian who has agreed to these Terms on their behalf.

18. Electronic Communications

By using the Website and providing your email address, you consent to receive electronic communications from Cafe Rio, including order confirmations, receipts, promotional materials, and notices relating to these Terms. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.

You may opt out of promotional communications at any time by following the unsubscribe instructions included in our emails or by contacting us at [email protected]. Please note that even after opting out of promotional emails, you may still receive transactional communications related to your orders or account.

19. Accessibility

Cafe Rio is committed to making its Website accessible to individuals with disabilities in compliance with applicable federal and state accessibility laws, including the Americans with Disabilities Act (ADA), 42 U.S.C. § 12101 et seq. If you experience any difficulty accessing our Website or services, please contact us at [email protected], and we will make reasonable efforts to assist you.

20. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, or if you need to report a violation or seek assistance, please contact us using the information below: